Apple criou um programa de troca de baterias para o modelo 6S, desde que fizessem parte dos equipamentos que apresentam o sintoma de desligar, mesmo com carga, em pleno funcionamento. A gigante da “maçã” informou, através do site oficial, que apenas os dispositivos produzidos entre setembro e outubro de 2015 foram afetados por esta anomalia.
Porém na versão chinesa do site Apple, a empresa de Cupertino salienta que a anomalia referente às baterias dos equipamento em questão, deve-se ao facto de um dos elementos que compõem as mesmas ter estado exposto em demasia ao ar ambiente controlado, o que provocou a degradação da sua vida útil mais rapidamente. A Apple refere ainda que a situação não põe em causa a segurança dos equipamento e frisa que esta situação apenas afeta um numero reduzido de dispositivos.
” Posted 01.12.2016
We care deeply about our customers and take seriously concerns they have about their Apple products. After hearing reports from iPhone customers whose devices unexpectedly shut down, we thoroughly looked into these reports, and collected and analyzed devices.
We found that a small number of iPhone 6s devices made in September and October 2015 contained a battery component that was exposed to controlled ambient air longer than it should have been before being assembled into battery packs. As a result, these batteries degrade faster than a normal battery and cause unexpected shutdowns to occur. It’s important to note, this is not a safety issue.
To help our customers who are experiencing this issue, we are replacing batteries in affected devices, free of charge. iPhone 6s owners can easily find out if their device is eligible by typing in their device’s serial number on the iPhone 6s Program for Unexpected Shutdown Issues web page. We apologize for any inconvenience this has caused customers.
We also want our customers to know that an iPhone is actually designed to shut down automatically under certain conditions, such as extremely cold temperature. To an iPhone user, some of those shutdowns might seem unexpected, but they are designed to protect the device’s electronics from low voltage.
We looked for any other factors that could cause an iPhone to shut down unexpectedly. After intensive investigations, no new factors have been identified. We will continue to monitor and analyze customer reports.
We encourage any customer who experiences an issue with an Apple product to visit an Apple Store or an Apple Authorized Service Provider, or to contact Apple Support.
发布日期： 2016-12-6 “
Inicialmente, como tínhamos referido, o lote de equipamento afetados seriam os produzidos entre setembro e outubro de 2015, mas no segundo comunicado de imprensa disponibilizado a 06/12/2016 na página Apple, na versão chinesa, poderão existir mais lotes de dispositivos afetados por esta anomalia. Estando neste momento a empresa de Cupertino a investigar diversos lotes, com o intuito de identificar com maior precisão e rapidez os equipamentos afetados por este problema. Além disso, a Apple está a desenvolver uma atualização de software para para resolver esta situação.
“Posted 06.12.2016
We work hard to offer our customers the best product, experience, and customer support. We believe this is why we have earned the highest customer satisfaction rating of any smartphone maker in China and around the world.
We take every customer concern very seriously, including the limited number of reports of unexpected shutdown with iPhones. We also want to thank the agencies for forwarding concerns to us and their engagement with us. Every time we encounter an issue, we investigate using a thorough process including analyzing these devices. We also look at diagnostic information from the broader set of customers who have opted in to our standard diagnostic data reporting. When we find something, we work to quickly provide our customers with a solution.
As a result of our investigation on this, we found that a small number of iPhone 6s devices made in September and October 2015 contained a battery component that was exposed to controlled ambient air longer than it should have been before being assembled into battery packs. Two weeks ago, we launched a worldwide program to replace affected batteries, free of charge. We again apologize for any customer inconvenience. It’s important to note, this is not a safety issue.
A small number of customers outside of the affected range have also reported an unexpected shutdown. Some of these shutdowns can occur under normal conditions in order for the iPhone to protect its electronics. In an effort to gather more information, we are including additional diagnostic capability in an iOS software update which will be available next week. This will allow us to gather information over the coming weeks which may potentially help us improve the algorithms used to manage battery performance and shutdown. If such improvements can be made, they will be delivered in future software updates.”
Resta então ficar atento a novas informações e, no caso de ser detentor de um equipamento Apple, verificar se o mesmo pertence ao programa de troca de baterias, seguindo os passos abaixo para obter essa informação e como proceder no caso de ter de o levar ao centro autorizado.
Mais Informação
- Verificar se iPhone se encontra abrangido pelo programa de troca (Clique aqui)
- Procurar um centro autorizado Apple (Clique aqui)
- Verificar programas de reparação excecional ativos e inativos (Clique aqui)
Procedimento a efetuar antes de enviar ou colocar o seu equipamento na respetiva reparação
- Backup de toda a Informação (efetue uma cópia de segurança)
- Desative o Find My Iphone
- Apague todo o Conteúdo do seu iPhone (Definições – Geral – Repor – Apagar Conteúdo e Definições)
Fonte: Apple
